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Legal

Refund Policy

When and how refunds are issued for payments made to Deeva Payon Global, including timelines, eligibility and how to raise a request.

Last updated: 28 September 2026 4 min read
Customer making a card payment

Overview

This Refund Policy explains when and how Deeva Payon Global Pvt Ltd ("we", "us" or "our") issues refunds for payments made for our products and services, including payments made through deevapayon.com, our panels and our mobile apps. It forms part of our Terms of Service.

Please read this policy before making a payment. By paying for any of our products or services, you agree to it.

Software, Website and App Development

  • The advance or booking amount is used to start work on your project (requirement analysis, design and resource allocation) and is non-refundable once work has started.
  • Payments for milestones that have already been delivered are non-refundable.
  • If we cancel a project before any work has started, the full amount you paid will be refunded.
  • Change requests outside the agreed scope are billed separately and are non-refundable once delivered.

White-Label Software, Licences and API Activation

Setup, activation, licence and ID registration fees are non-refundable once the panel, login credentials or API keys have been issued to you, because the service is delivered immediately. Renewal fees are non-refundable once the renewal period has started.

Wallet Load and Fintech Transactions

  • Successful transactions — recharges, bill payments, money transfers, AEPS and similar transactions — cannot be cancelled or refunded.
  • Failed transactions: if a transaction fails but the amount is debited, it is reversed to your wallet or original payment method once the operator, biller or bank confirms the failure, usually within 24 to 72 working hours. The exact time depends on the operator or bank.
  • Pending transactions are settled automatically as either successful or failed once the operator or bank sends the final status.
  • Transactions made to a wrong mobile number, account or biller because of incorrect details entered by you are not refundable. We will help you raise a request with the operator or bank, but recovery cannot be guaranteed.
  • Money loaded into your wallet is meant for using our services and is not refundable to your bank account, except where required by law or where we close your account. In that case, the remaining balance, after adjusting any dues, is returned to your registered bank account after verification.

Hosting, Domain and SSL

  • Domain registration, renewal and transfer fees are non-refundable, as they are paid to the domain registry.
  • Hosting, server and SSL plans are non-refundable once activated, except where we are unable to provide the service because of a fault on our side.

Digital Marketing Services

  • Service or management fees for a campaign period are non-refundable once that period has started.
  • Advertising budgets paid to third-party platforms (such as Google or Meta) are governed by those platforms' own policies and cannot be refunded by us.
  • Marketing results such as rankings, leads or sales depend on many outside factors and are not guaranteed, so they are not a ground for a refund.

Tax and Compliance Services

Government fees, challans and other third-party charges are non-refundable. Our professional fee is refundable only if we have not yet started working on your filing, registration or application.

Duplicate or Excess Payments

If you are charged twice for the same order, or pay more than the invoiced amount, the extra amount will be refunded in full after verification.

How to Request a Refund

Email us at info@deevapayon.com or call +91 97859 09785 within 7 days of the transaction, with the following details:

  • your registered name, mobile number and email address;
  • the order number, transaction ID or UTR number;
  • the date and amount of the payment;
  • the reason for the refund request.

We may ask for supporting documents to verify your request.

Refund Processing Time

Approved refunds are processed within 7 to 10 working days to the original payment method, or to your wallet or registered bank account where applicable. Your bank may take a few additional days to show the amount in your account. We will keep you informed about the status of your request by email, SMS or WhatsApp.

Chargebacks

Please contact us first before raising a chargeback or dispute with your bank. Chargebacks raised without contacting us, or found to be invalid, may lead to your account being suspended until the matter is resolved.

Changes to This Policy

We may update this Refund Policy from time to time. The latest version is always available on this page, and the "Last updated" date at the top shows when it was last changed.

Contact Us

For any question about refunds or a payment, please contact us: